1.How about the delivery time for machine?

Usually the delivery time is 35 days. If the power not 380V/60HZ what we hold in stock, It take 50days.

2.How you ship the goods.

We packing the machine with box shelf, then send to you by containers.

3.What’s the shipping cost of the machinery

 Usually the 20 container can hold 2 working line . It take about 200$ to Asia South of Asia, $500 to Europe.  More information please contact with us:-) 

4.What’s the tax fee should be

This is various according to differently country , it’s better to consult the local customs clear agent

5.How about the warranty terms

1 year under normal production, the buyer should inform the seller if any quality problem found in production, the seller shall give reply within 24 hours after receipt of notice from buyer by email, fax or phone.

 Non-man-made damaged parts within guarantee period could be changed at free cost(not including consumable parts like heater ring and belt etc), round-way courier charge has to be born by buyer. If any query in the production, our engineer shall provide professional technique support to you by email, fax or phone within 24 hours. If our technician is needed for machine commissioning or repair in buyer factory, the buyer has to pay round-way air ticket and lodging boarding charges and USD80/day for the technician.

6.Can you send us the rapid wear parts

Yes, we can buy the rapid wear parts for you based on cost .

7.How about the machine installation and training

Usually before we send the goods to you , we produce the specimen as your request . We will take down all the parameter for your reference .  Once you get the machine , you can test yourself .

If you still have problem to run the machine well,We can sendour engineer there .But all travel expense will be on buyer’s side. Such as round-trip ticket, food and accommodation . More over we will charge USD80/day  for engineer’s salary.

8.How about the payment terms

40% advance payment by T/T, balance should be paid after machine trial, but prior to shipment.

9.How does your company deal with quality control

From the begining of production to delivey , every step goes through QC management, our technicican also debug equipments again before shipment.

10.What is the material for screw and barrel

The screw and the barrels are all made of high quality nitrided steel-38CrMoAIA,and are nitration austerely according to NATIONAL STANDARD, nitration hardness: screw≧740HV; barrels≧940HV. Nitration depth:0.3-0.7mm;screw:0.4-0.6mm,barrel: 0.6-0.7mm,fragility is 2 grades

11.How about the working life of screw and barrel

It all depends.  The working life depends on the material, if the material is new and without any filler, the working life is longer ,can be 2or 5 year.

If you use recycled material with some other filler , it will be 1-1.5year.